Shipping Policy

Last Updated: 4 July 2026

Thank you for shopping with Milla's. We take great care in ensuring that every bottle reaches you as fresh as possible. As our drinks contain live cultures and are naturally fermented, proper handling during delivery is essential.

Shipping Locations

We currently deliver within Hong Kong. If you are interested in international shipping, please contact us and we will be happy to discuss available options.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or Hong Kong public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you as soon as reasonably practicable.

Delivery

Once your order has been dispatched, delivery is generally completed within 2–3 business days, depending on your location and the courier's schedule.

Delivery times are estimates only and are not guaranteed.

Refrigerated Products

Milla's Fizz is a naturally fermented probiotic soda containing live cultures.

To preserve its quality, we recommend that all products be refrigerated immediately upon delivery.

Please ensure that someone is available to receive your order where possible. If your order is delivered unattended at your request or in accordance with the courier's delivery procedures, responsibility for the products passes to you once delivery has been completed.

Delivery Address

Please ensure that your delivery address and contact details are accurate before placing your order.

We are not responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed because no recipient is available or the delivery address is incorrect, the courier may attempt redelivery or return the parcel.

Any additional delivery charges incurred for redelivery may be payable by the customer.

As our products are perishable, we cannot guarantee product quality where delivery has been significantly delayed due to unsuccessful delivery attempts.

Shipping Fees

Shipping charges are calculated at checkout and will be displayed before payment is completed.

From time to time, we may offer free shipping promotions, which will be subject to the terms of the relevant promotion.

Order Tracking

Where available, tracking information will be provided after your order has been dispatched.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

To help us investigate the issue promptly, please include:

• Your order number;
• A brief description of the issue; and
• Clear photographs of the products and packaging.

Where appropriate, we may offer a replacement, store credit or refund at our discretion.

Delays Beyond Our Control

While we work hard to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including adverse weather, courier disruptions, traffic conditions, public holidays or other unforeseen events.

We appreciate your understanding in these situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website. We are always happy to assist.